Privacy Policy
1. Introduction & Overview
1.1 Welcome to the services provided by HanFlow International Limited (“HanFlow,” “we,” or “our”). We operate a digital platform dedicated to the modern interpretation and global sharing of traditional Chinese culture. Safeguarding your personal information and privacy is of utmost importance to us.
1.2 This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, register an account, browse, or purchase digital cultural content on our platform.
1.3 Please read and understand this Privacy Policy before using our services. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the processing of your personal information as described herein.
2. Information We Collect
2.1 Information You Provide Directly
• Account Information: When you register an account, we collect your email address, username, and encrypted password.
• Payment Information: Payments are processed by our third-party payment provider, Stripe. We do not store full payment card details, but we receive and retain limited transaction-related information (such as transaction ID, payment status, and billing country or postal code) for order management and compliance purposes.
• Profile Information (Optional): You may optionally provide your country/region or a short personal bio.
2.2 Information Collected Automatically
• Device & Log Information: Including IP address, device type, browser type, operating system, access times, pages viewed, and referring URLs, used for security, service operation, and optimization.
• Cookies & Similar Technologies: We use cookies and similar technologies to remember preferences and analyze platform usage. You can manage cookies through your browser settings.
3. How We Use Your Information
We process your personal information only when we have a lawful basis to do so, primarily for the following purposes:
• To Fulfill Contracts & Provide Services: To create and manage accounts, process orders, grant and manage access to purchased content, and communicate with you regarding services.
• Legitimate Interests in Platform Optimization: To analyze platform usage, diagnose technical issues, prevent fraud or abuse, and improve security, stability, and user experience.
• Consent-Based Communications (If Applicable): To send platform-related updates or content communications with your explicit consent. You may opt out at any time.
• Legal Compliance: To retain or disclose information as required by applicable laws and regulations.
4. Information Sharing & Disclosure
4.1 Service Providers
We may share necessary information with contractually bound third-party service providers, including but not limited to:
• Payment Processors (Stripe): To process payments. Stripe acts as an independent data controller, and its own privacy policy governs its processing of payment data.
• Cloud Hosting & Technical Providers: To host our platform and data.
• Analytics & Customer Support Providers: To help analyze platform usage and provide support.
4.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental authority.
4.3 Business Transfers
In connection with a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
We do not sell or rent your personal information for third-party marketing purposes.
5. Data Retention & Security
5.1 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:
• Account Information: Retained for the duration of the account and a reasonable compliance period thereafter.
• Transaction Records: To comply with financial audit and tax legal obligations, we retain transaction records for 7 years from the date of the transaction (or for the minimum period required by the laws of your jurisdiction).
• Cookie Data: Retention varies by cookie type, typically from months to several years.When information is no longer required, we securely delete or anonymize it.
5.2 Data Security Measures
We employ industry-standard physical, technical, and administrative security measures to protect your personal information against unauthorized access, disclosure, use, modification, or destruction. These measures include the use of encryption (such as SSL/TLS), firewalls, and strict access controls. However, no internet transmission is 100% secure, and we cannot guarantee the absolute security of information transmission.
6. Your Data Rights & International Transfers
6.1 Your Data Rights Subject to applicable law, you have the following rights:
• Right of Access and Rectification: To access and request correction of the personal information we hold about you.
• Right of Erasure (Right to be Forgotten): To request the deletion of your personal information in certain circumstances.
• Right to Restrict or Object to Processing: To limit or prevent our processing of your personal information.
• Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us using the information provided at the end of this policy.
6.2 International Data Transfers
As a global platform, your personal information may be stored and processed outside of your country or region. Where such transfers occur, we will implement appropriate safeguards (such as the European Commission’s Standard Contractual Clauses) to ensure your data is protected with the same level of care as described in this Policy.
Room 602, 6/F, Kai Yue Commercial Building, NO.2C, Argyle Street, Kowloon, Hong Kong
7. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email:
• For Privacy Policy & Rights Requests: [email protected]
• For General Support: [email protected]
• For Refund-Related Issues: [email protected]
Registered or Main Office Address: Room 602, 6/F, Kai Yue Commercial Building, NO.2C, Argyle Street, Kowloon, Hong Kong